(Block Time Support Packages)

Single Day Technical Support
Per day on-site technical support, up to 10 business days lead-time, following the completion of Scope of Work Document.

Basic Response
5 days of on-site technical support. Requires up to 5-business days lead-time following the completion of a Scope of Work Document for each response.

Priority Response
7 days of on-site technical support. Requires up to 3-business days lead-time for calls received by noon.

Emergency Response
10 days of on-site technical support, next business day lead-time for calls received by noon.

Phone Support
Contact your local AccessIT Group Account Manager for a custom support package designed to meet the technical phone support requirements for your mission critical network and applications operations.

Click Here to contact our technical support group

All technical support packages include:

• Limited phone support (specifics & limits vary with the "Response" package purchased)
• E-mail support (specifics & limits vary with the response package purchased)
• Cell phone access to our System Engineers (specifics & limits vary with "Response" package purchased)

All technical support packages require:

• Advance payment
• Network diagrams
• One year expiration

For more information on support packages, call the AccessIT location nearest you, or click here to request more information.