Onsite Professional Services
(Block Time Support Packages)
Single Day Technical Support
Per day on-site technical support, up to 10 business days lead-time, following the completion of Scope of Work Document.
Basic Response
5 days of on-site technical support. Requires up to 5-business days lead-time following the completion of a Scope of Work Document for each response.
Priority Response
7 days of on-site technical support. Requires up to 3-business days lead-time for calls received by noon.
Emergency Response
10 days of on-site technical support, next business day lead-time for calls received by noon.
Phone Support
Contact your local AccessIT Group Account Manager for a custom support package designed to meet the technical phone support requirements for your mission critical network and applications operations.
